Returns, Refunds, Cancellations & Exchanges – Style Emporium
At Style Emporium, customer satisfaction is our priority. We are committed to providing a smooth, transparent, and fair resolution process for returns, refunds, cancellations, and exchanges.
Please read this policy carefully before placing your order.
Step 1: Raise a Return or Replacement Request
If you receive a wrong, damaged, defective, or incomplete product, you may request a return or replacement within 7 days of delivery.
- For damaged, missing, or defective items, the issue must be reported within 48 hours (2 days) of delivery.
- Requests raised after the specified timeframe may not be accepted.
To initiate a request, please contact our support team with:
- Order ID
- Registered mobile number
- Clear images of the product (if damaged/defective)
Step 2: Request Review
Our team will review your request within 2 working days.
Eligibility will be determined based on:
- Product condition
- Supporting evidence (images/videos if required)
- Compliance with return guidelines
Step 3: Reverse Pickup
Once your request is approved:
- A reverse pickup will be arranged through our courier partner.
- You do not need to ship the product yourself unless specifically instructed.
- Ensure the product is properly packed in its original packaging with tags intact.
Step 4: Product Inspection & Resolution
After the product is received at our warehouse, it will undergo a quality inspection.
Based on inspection results, we will proceed with:
- Replacement, or
- Refund (if replacement is unavailable)
Replacement & Exchange Policy
Once your request is approved:
- Pickup will be scheduled.
- After the item reaches our warehouse and passes inspection, replacement will be dispatched.
If the item is out of stock, you may choose:
- A full refund, or
- Exchange for a similar product (subject to availability)
Replacement & Exchange Delivery Timeline
- Replacement dispatch: 2–4 business days after successful inspection
- Delivery timeline: 5–7 business days, depending on your location
Delivery timelines may vary during festivals, promotional sales, or unforeseen logistical delays.
Returns / Replacements Will Not Be Accepted If:
- The product has been used, washed, altered, or damaged
- Original tags, packaging, or accessories are missing
- The request is made after 7 days of delivery
- Damage or missing item is reported after 48 hours
- The product shows signs of wear, perfume, stains, makeup marks, or deodorant residue
Non-Returnable / Non-Refundable Items
The following items are not eligible for return, replacement, or refund unless there is a manufacturing defect or wrong item delivery:
- Innerwear, lingerie, and intimate apparel
- Socks, stockings, and personal wear accessories
- Beauty and personal care products once opened
- Products marked as “Final Sale”, “Non-Returnable”, or “Non-Refundable”
- Gift cards, vouchers, and promotional items
- Customized, altered, or made-to-order products
Such products will be clearly marked on the product page at the time of purchase.
Order Cancellations
- Orders can only be cancelled before dispatch.
- Once the order has been shipped, cancellation is not possible.
- If cancellation is approved before dispatch, the refund will be processed to the original payment method.
Refund Process
For Prepaid Orders
Refunds will be credited to the original payment method within 3–5 business days after approval.
Refund Timelines
- Cancelled Orders: 3–5 business days
- Returned Orders: 7–10 business days after pickup and successful inspection
Please note: Banks or payment providers may take additional time to reflect the refund in your account.
Partial Returns
Customers may return one or more eligible items from an order, provided each returned item meets the return conditions.
Contact Us
For assistance regarding returns, refunds, exchanges, or cancellations:
📧 Email: support@styleemporium.in
📞 Phone: 9535093037
Company Information
Brand Name: Style Emporium
Registered & Operational Address:
Regus Centre, Prestige Shantiniketan, Crescent-4, 2nd Floor,
Hoodi, Krishnarajapuram Hobli,
Bengaluru – 560066, Karnataka, India